Answerra

Privacy Policy

Last updated:

This Privacy Policy explains how Answerra ("we", "us", "our") collects, uses, and protects your information when you visit our website at answerra.ai or use any services provided through it (collectively, the "Service"). By using the Service you consent to the practices described below.

1. Information We Collect

We collect information in three ways:

Information you provide directly — name, business name, phone number, email address, and other contact details you submit when booking a demo, signing up, or otherwise interacting with the Service.
Information collected automatically — IP address, browser type, operating system, referring URL, pages visited, time and date of visit, and clickstream data. This is collected via standard web technologies including cookies, pixels, and server logs.
Information from third parties — analytics, advertising, and integration providers may share information with us (e.g., conversion events from Meta/Facebook Ads, calendar bookings from iClosed, call metadata from Retell).

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the Service;
Schedule and conduct demo calls and follow up with prospects;
Improve and personalise the Service and our marketing;
Measure ad performance and optimise our marketing campaigns;
Send service announcements, security notices, and (where permitted) marketing communications;
Detect, prevent, and respond to fraud, abuse, or security incidents;
Comply with applicable legal obligations.

3. Third-Party Services We Share Data With

Provider	Purpose
Meta Platforms (Facebook / Instagram Ads)	Ad targeting and conversion measurement (via Conversions API and the Meta Pixel where deployed)
Google (Analytics / Ads)	Site analytics and conversion tracking, if enabled
iClosed	Demo call scheduling
Retell AI	Voice AI for confirmation calls
Bunny.net	Video hosting and delivery
Vercel	Web hosting and CDN
Supabase	Database and authentication infrastructure

Each provider has its own privacy policy governing how it handles your data. We recommend you review them if you have specific concerns.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate the Service, remember your preferences, and measure campaign performance. You can control cookies through your browser settings, but disabling them may affect functionality (e.g., calendar bookings may fail).

5. Data Retention

We retain personal information only as long as needed to fulfil the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking and call data may be retained for up to seven (7) years for accounting and compliance purposes; analytics data is typically retained for two (2) years.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access — request a copy of the information we hold about you;
Correction — ask us to correct inaccurate or incomplete data;
Deletion — ask us to delete your personal data (subject to legal retention requirements);
Opt-out — unsubscribe from marketing emails at any time using the link in our messages;
Data portability — receive your data in a portable format;
Objection — object to certain processing activities, including direct marketing.

To exercise any of these rights, contact us using the details in Section 10. We will respond within a reasonable time and in accordance with applicable law (GDPR / CCPA / Australian Privacy Act, as relevant).

7. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

8. International Data Transfers

We are based in the United States. Our third-party providers operate in various jurisdictions worldwide. By using the Service you consent to your data being transferred to and processed in countries that may have different data protection laws than your country of residence.

9. Security

We implement reasonable technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. No method of transmission over the Internet or electronic storage is 100% secure, however, and we cannot guarantee absolute security.

10. Contact

Questions about this Privacy Policy or our handling of your data? Contact us at:

Answerra
30 N Gould St Ste R
Sheridan, WY 82801
United States

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date. Material changes will be communicated through the Service or by email where appropriate.